Return & Refund Policy

We want you to shop with confidence. Because many of our products are made to order or shipped directly from partner warehouses worldwide, our return and refund rules are designed to be fair to you while protecting the integrity of our store.

Returns

• Eligible Returns: We accept returns only for items that arrive defective, damaged, or significantly different from what was described.

• Non‑Eligible Returns: As most items are produced or shipped specifically for your order, we cannot accept returns for reasons such as wrong size, color preference, or change of mind.

• Request Window: To qualify, you must contact us within 14 days of delivery and provide photos showing the defect or damage.

Refunds

• Once your return request is approved, we will issue a refund to your original payment method.

• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

• Shipping costs are non‑refundable unless the item was defective or damaged.

Exchanges

• We do not offer direct exchanges. If you need a different size or product, please place a new order once your refund is processed.

Shipping Returns

• Customers are responsible for return shipping costs unless the item was defective or damaged.

• We will provide return instructions once your request is approved.

Taxes & Duties

• Orders fulfilled from local warehouses (US, EU, UK, CA, AU, SG, TH) usually do not incur extra customs charges — what you see at checkout is what you pay.

• Orders shipped internationally may be subject to VAT, GST, or import duties charged by your local customs office. These charges are set by local authorities and are the customer’s responsibility.

• Taxes collected at checkout (where applicable) are shown clearly before you confirm your order.

Contact Us

If you have questions about your order or need to request a return, please contact us at: thevanir.marketplace@gmail.com